This notice explains how Cycle Haven handles personal data when you use the website or contact the workshop. It applies to general website use, service enquiries, and workshop-related communication.
Depending on how you contact Cycle Haven, we may process your name, email address, phone number if you provide it, inquiry message, and service preferences. We also process limited technical data such as server request metadata and browser or device information needed to operate the website and respond to requests.
We receive personal data when you submit a contact form, send an email, call us, or share details during a workshop drop-in or booking inquiry. Technical information is collected through the website and server systems when pages are visited or forms are submitted.
We use cookies for essential site operation and to remember privacy preferences. We do not confirm the use of analytics or marketing cookies on this website. These cookies support basic functionality and help the site remember your choices.
We use only essential cookies and cookies that remember privacy preferences. You can manage cookies through your browser settings and, where available, by adjusting your saved preferences on the site. If cookies are disabled, some basic site functions may not work as intended.
Data processing overview
This section outlines the primary purposes for processing personal data, the categories of recipients involved in service delivery, and the legal context that may govern disclosure.
We use personal data to respond to enquiries, arrange workshop communication, manage intake and service summaries, support website security, and maintain technical delivery. We also use it to keep records needed for follow-up, quality control, and ordinary business administration.
We may share limited data with service providers that help us operate the website, deliver technical support, or manage communications. These parties should use the data only for the assigned task and are expected to handle it with appropriate confidentiality and security measures.
We may disclose personal data if required by law, court order, or a lawful request from a public authority. We may also share information when needed to protect the security of the website, prevent misuse, or address a legal claim.
You may ask to access, correct, or delete personal data we hold about you, and you may also object to or limit certain processing where the law allows it. If a request cannot be fully granted, we will explain the reason in plain terms.
To make a privacy request, send the relevant details through one of the contact methods listed in this notice and describe what you want us to do. We may ask for additional information if needed to verify the request or understand the record involved.
Inquiry records are kept while we are handling the request and for a practical period after completion so we can manage follow-up, service history, and recordkeeping. Technical logs are retained for security and operational review, then removed or anonymised when they are no longer needed.
If we make material changes, we will update the notice on this page and may use reasonable site or direct communication methods where appropriate. The version in effect is the one posted most recently, unless a different notice is required for a specific service or legal obligation.
